Frequently Asked Questions
We've put together a list of our most commonly asked questions. If you don't see the answer to your question here, please contact us so we can help you with your enquiry.
~Inspirations Yarn Club~ is an exclusive one month yarn club, including a mystery colourway inspired by the month's inspiration picture colours. You choose which base and how many skeins you would like. There are no ongoing costs or recurring payments. You receive your exclusive yarn and the inspiration picture in a beautifully presented package. This special club is open for signups at the beginning of every 2nd month. Be sure to join and order as many skeins as you would like as these colourways are NOT available to order once signup closes.
A backorder is dyed after it's ordered. This occurs when a colourway is out of stock. Most colourways are always available for backorder on Super Soft Sock and Lush DK to ensure you can order even if your favourite colourway is out of stock.
Please refer to the Yarn Bases page for all base details
Yes, Fiber Lily merino yarns are all spun using Australian merino except Lush DK, which is spun with South American merino.
Rest assured that all Fiber Lily yarns are sourced from non-mulesed sheep farms. It is very important to us to only dye on certified non-mulesed wool.
No, Fiber Lily is not a custom colourway dyer. Over 70 colourways are available so there is sure to be a colourway to your liking. You can use the search function on the top right hand side of the screen to search for particular colours.
Fiber Lily does not offer a caking service at this time,
Absolutely - email firstname.lastname@example.org for a code to remove postage (within Australia). Post runs are on Tuesday and Friday mornings so you will need to make contact before your order is packed.
Your account will lock after 3 failed password attempts and unlock again after 1 hour. This is a security feature to protect you and your details. It is best to use the 'forgotten password' link before your 3rd login attempt.