Frequently Asked Questions

We’ve put together a list of our most commonly asked questions. If you don’t see the answer to your question here, please contact us so we can help you with your enquiry.

How do Fiber Lily Yarn Clubs work?

During 2023, we are running one yarn club;

Curiosities Yarn Club – An exclusive, one month yarn club, including a mystery colourway inspired by the inspiration image colours. Shown in the signup listing.

  • Choose which base and how many skeins you would like.
  • No ongoing costs or recurring payments – Join each round at your discretion.
  • All clubs open for signups on the 1st Saturday of every second month i.e. 1st Jan, 1st March, 1st May, 1st July, 1st Sept, 1st Nov
  • Signups for each round remain open for one week (unless sold out earlier) from date of opening. Once closed, they are not reopened.
How do I use my Yarnie Points?

Yarnie points are acquired with each purchase you make on our website. Every dollar you spend is equal to 1 Yarnie Point.

Yarnie points accumulate in your account until such time as you wish to use them. Your points will be available to use on your next purchase. 

When you check out, you will be given the option to use your yarnie points towards your purchase or save them for another day.

What is a backorder?

A backorder is dyed after it’s ordered. This occurs when a colourway is out of stock. Most colourways are always available for backorder on Super Soft Sock and D’Luxe DK to ensure you can order even if your favourite colourway is out of stock. Backorders usually take 7 – 10 business days depending on the dye schedule, weather and dry time.

What yarn bases are available?

Please refer to the Yarn Bases page for all base details

Is Fiber Lily Merino Australian?

Yes, Fiber Lily merino yarns are all spun using Australian merino.

Are Fiber Lily yarns non-mulesed?

Rest assured that all Fiber Lily yarns are sourced from non-mulesed sheep farms. It is very important to us to only dye on certified non-mulesed wool.

Can you dye custom colourways?

No, Fiber Lily is not a custom colourway dyer. Over 70 colourways are available so there is sure to be a colourway to your liking. You can use the search function on the top right hand side of the screen to search for particular colours.

Can you cake my yarn before sending?

Fiber Lily does not offer a caking service at this time.

Can I add to my current order before it is posted?

Absolutely – email hello@fiberlily.com.au for a code to remove postage (within Australia). Post runs are on Tuesday and Friday mornings so you will need to make contact before your order is packed.

Why did I get locked out of my account?

Your account will lock after 3 failed password attempts and unlock again after 1 hour. This is a security feature to protect you and your details. It is best to use the ‘forgotten password’ link before your 3rd login attempt.