Fiber Lily is committed to providing you with the best possible customer service experience. Fiber Lily is bound by the Privacy Act 1988, which sets out a number of principles concerning the privacy of individuals.
Who we are
In this policy, reference is made to ‘the business’ being Fiber Lily and ‘the website’ in which you are currently visiting being www.fiberlily.com.au. Fiber Lily is trading under ABN 54 436 422 419 registered under Sole Trader and business owner, Kylie Vitnell.
Collection of your personal information
There are many aspects of the site which can be viewed without providing personal information, however, for access to certain Fiber Lily features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.
When you make a purchase on this website, we will collect details including your postal address, billing address, contact number and other details as prompted during checkout. We do not record or store any personal payment details.
Sharing of your personal information
We may occasionally hire other companies, or third parties, to provide services on our behalf, including but not limited to handling customer support enquiries or providing administrative assistance. Those companies will be permitted to obtain only the personal information they need to deliver the service. Fiber Lily takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
Companies your information may be shared with that Fiber Lily uses to assist with the service include: Mailchimp, Google Analytics, Paypal, Stripe.
Your personal information is never shared or sold to 3rd parties for the purpose of unsolicited marketing.
Use of your personal information
For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalised content to you while you are at this Site. This website uses Google Analytics to track trends, user habits while on the website and collect data to better understand our audience.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
How long we retain your personal data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
When visitors leave comments on the website we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
This website is secure and features an active SSL certificate to protect your data.
Should a data breach occur, we will notify you as soon as we are made aware. We will take all and any action necessary to rectify the situation in a timely manner. All measures will be taken to ensure this does not happen.
Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons.